1. Purpose

These Terms and Conditions of Sale (T&Cs) govern the contractual relationship between QUILLET SAS, hereinafter referred to as “the Seller”, and any natural or legal person, hereinafter referred to as “the Buyer”, wishing to make a purchase on the website of Librairie et Atelier Quillet.

Any order implies full acceptance of these T&Cs, which take precedence over any other document.

2. Products

Librairie et Atelier Quillet offers vintage posters for sale. The photographs and descriptions displayed on the website are as accurate as possible but cannot guarantee perfect similarity with the product offered, particularly regarding colors.

Vintage posters are unique pieces or available in limited quantities. They may show signs of aging (folds, tears, stains) that contribute to their authenticity and are mentioned in the descriptions when significant.

3. Order

The Buyer places an order online by following these steps :

• Selection of product(s)
• Cart validation
• Entry of delivery and billing information
• Choice of delivery method
• Choice of payment method
• Acceptance of these T&Cs
• Order confirmation and payment

Once the order is validated and payment completed, a confirmation email is sent to the Buyer summarizing the order details.

The sale will only be considered final once the Seller has effectively received payment.

4. Price and Payment

4.1 Price

Prices are indicated in euros (€), all taxes included (VAT). The Seller reserves the right to modify prices at any time, it being understood that the price displayed on the website on the date of the order will be the only one applicable to the Buyer.

Delivery fees are indicated before final order confirmation.

4.2 Payment

Payment is made online by secure bank card. Accepted cards include: Carte Bleue, Visa, Mastercard.

Payment is due immediately upon ordering. Payment data is encrypted using SSL protocol.

5. Delivery

5.1 Delivery Methods

Two delivery methods are available :

• Home delivery with tracking parcel
• In-store pickup: at 7 chemin du corps de garde, 17111 Loix, Île de Ré

5.2 Deadlines

Delivery times indicated when ordering are provided for reference only. A delivery delay cannot result in cancellation of the order or compensation, except in cases exceeding 30 days.

5.3 Receipt

The Buyer must check the condition of the packaging upon receipt. In case of visible damage, the Buyer must refuse the parcel or note detailed reservations with the carrier.

These reservations must be confirmed in writing to the carrier within 48 hours, with a copy sent to the Seller.

6. Right of Withdrawal

In accordance with articles L.221-18 and following of the French Consumer Code, the Buyer has 14 days from receipt of the order to exercise the right of withdrawal without justification or penalty.

To exercise this right :

The Buyer must notify the decision by email or postal mail before expiry of the 14-day period.

Products must be returned in their original condition, complete, in original packaging, and accompanied by the invoice.

Return shipping costs are payable by the Buyer. Refund will occur within 14 days of receipt of the returned product, using the same payment method as used for the order.

7. Warranties

All products sold by the Seller benefit from the legal guarantee of conformity (articles L.217-4 and following of the French Consumer Code) and the guarantee against hidden defects (articles 1641 and following of the French Civil Code).

In case of non-conformity, the Buyer may request repair or replacement, or failing that, reimbursement.

8. Privacy Policy

QUILLET SAS attaches great importance to the protection of your personal data and undertakes to process it responsibly and in accordance with the GDPR and French data protection law.

9. Personal Data Protection

9.1 Data Controller

The data controller is QUILLET SAS, with full contact details provided in the website’s legal notices.

9.2 Data Collected

In managing orders through our WooCommerce platform, we collect :

• Email adress
• Full delivery address
• Phone number
• First and last name

9.3 Purposes

Data is used for :

• Order processing and management
• Delivery of products
• Biling
• Communication regarding your order
• Compliance with legal obligations

9.4 Legal Basis

Processing is based on fulfillment of the sales contract and legal obligations (billing, accounting).

9.5 Data Recipients

Your data is shared with internal QUILLET SAS services and may be transmitted to technical service providers (hosting, payment, delivery) strictly as needed for their tasks.

9.6 Retention Period

Data is retained as follows:

• 10 years Billing as franch legal accounting requirement
• 3 years delivery data after last order
• Payment data not stored, handled by secure payment provider

9.7 Your Rights

You have the right to :

• Access : obtain a copy of your data
• Rectification : correct inaccurate data
• Erasure : request the deletion of your data.
• Restriction : restrict the processing of your data.
• Portability : receive your data in a structured format.
• Objection : object to the processing of your data.

Pour exercer vos droits :

To exercise your rights, you may contact us by email or postal mail at the address provided in legal notices, including proof of identity.

You may also file a complaint with the CNIL if you believe your rights are infringed.

9.8 Data Security

We implement appropriate technical and organizational measures to prevent alteration, loss, or unauthorized access to your data.

10. Cookies

The website uses cookies to ensure proper functionality and enhance user experience. Cookies used include

• Technical cookies : necessary for site and shopping cart operation
• Audience measurement cookies : to analyse website traffic (if applicable)

Vous pouvez à tout moment configurer votre navigateur pour refuser les cookies. Cependant, cela peut affecter le fonctionnement du site, notamment le processus de commande.

11. Disputes and Mediation

These T&Cs are subject to French law. In case of dispute, an amicable solution will be sought before legal action.

In accordance with articles L.612-1 and following of the French Consumer Code, we offer consumer mediation:

Consumer Mediator : : CM2C – 49 rue de Ponthieu – 75008 Paris

https://www.cm2c.net/ – 01 89 47 00 14

 

If unresolved, disputes may be brought before competent courts.

The Buyer may also use the EU online dispute resolution platform : https://ec.europa.eu/consumers/odr